Personal Suitability

Effective interpersonal skills; Team player; Excellent oral communication; Excellent written communication; Client focus

Computer and Technology Knowledge

MS Windows; Internet; Networking hardware; Servers; Security software; Mail server software; Communication software; MS Office; Wireless networks; Desktop applications

Work Conditions and Physical Capabilities Attention to detail; Sitting

Transportation/Travel Information

Own vehicle; Valid driver's licence; Travel expenses paid by employer

Security and Safety Criminal record check; Basic security clearance

Work Setting Help desk

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience Experience an asset

Education

Secondary (high) school graduation certificateor equivalent experience

Languages English