Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Sitting

Transportation/Travel Information

Own transportation; Public transportation is not available

Work Setting Telecommunications industry

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 2 years to less than 3 years

Education Secondary (high) school graduation certificate

Languages English