Full-Time
Analyst, Systems Technical Support
Posted on Nov 24
Gloxtar Inc.
Etobicoke, ON
Personal Suitability
Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Organized
Computer and Technology Knowledge
MS Windows; Database software; Intranet; Servers; Security software; Data analysis software; MS Office; SharePoint; Business diagram software
Work Conditions and Physical Capabilities
Fast-paced environment; Attention to detail; Tight deadlines
Transportation/Travel Information Public transportation is available
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties
Experience 1 year to less than 2 years
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsor equivalent experience
Languages English
Interview for this position