Computer and Technology Knowledge

Internet; Database software; Networking security; Intranet; Servers; File management software; Communication software; Programming software; Desktop publishing software; MS Office

Work Setting Help desk

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Participate in the redesign of applications and other software; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 1 year to less than 2 years

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsor equivalent experience

Languages English