Personal Suitability

Initiative; Effective interpersonal skills; Team player; Client focus; Judgement

Computer and Technology Knowledge Internet; Desktop applications

Work Setting Internet Service Provider (ISP)

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience Experience an asset

Education College/CEGEPor equivalent experience

Languages Bilingual