Languages English

Education Secondary (high) school graduation certificate

Experience Experience an asset

Specific Skills

Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Exchange foreign currency; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments

Business Equipment and Computer Applications

Spreadsheet; Multi-line switchboard; Internet; Central reservation system (CRS)

Work Setting Hospitality industry; Hotel, motel, resort

Transportation/Travel Information Own transportation

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods

Personal Suitability

Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized