Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

Computer and Technology Knowledge

TCP/IP; Spreadsheet; MS Windows; Internet; MAC; Networking software; Networking hardware; Networking security; Servers; Security software; Mail server software; Communication software; MS Office; Wireless networks; Desktop applications; Information Technology Infrastructure Library (ITIL)

Ability to Supervise 5-10 people

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Sitting; Tight deadlines

Security and Safety Criminal record check

Work Setting Help desk

Operating Systems and Software Android

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 2 years to less than 3 years

Education

College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Languages English