Full-Time
Help Desk Agent, Technical
Posted on Aug 06
Pinnacle Staffing Solutions Inc.
Winnipeg, MB
Computer and Technology Knowledge
MS Windows; Internet; Networking software; Intranet; Servers; MS Office; Desktop applications; Information Technology Infrastructure Library (ITIL)
Work Conditions and Physical Capabilities
Fast-paced environment; Attention to detail; Tight deadlines
Work Setting Help desk
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software
Experience 1 year to less than 2 years
Education
Some college/CEGEP/vocational or technical trainingCompletion of high schoolNot applicable
Education Secondary (high) school graduation certificate
Languages French
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