Computer and Technology Knowledge

MS Windows; Internet; Networking software; Intranet; Servers; MS Office; Desktop applications; Information Technology Infrastructure Library (ITIL)

Work Conditions and Physical Capabilities

Fast-paced environment; Attention to detail; Tight deadlines

Work Setting Help desk

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software

Experience 1 year to less than 2 years

Education

Some college/CEGEP/vocational or technical trainingCompletion of high schoolNot applicable

Education Secondary (high) school graduation certificate

Languages French