Teleworking Information Remote work available

Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

Computer and Technology Knowledge

Device drivers; Networking software; Networking hardware; Mail server software; Communication software; Image editing software; Desktop applications; Information Technology Infrastructure Library (ITIL)

Work Location Information Relocation costs not covered by employer

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Handling heavy loads; Manual dexterity; Attention to detail; Sitting; Combination of sitting, standing, walking; Standing for extended periods; Tight deadlines

Transportation/Travel Information Own vehicle; Valid driver's licence

Own Tools/Equipment Internet access; Cellular phone

Security and Safety Criminal record check

Work Setting Research and development institution; Help desk

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 2 years to less than 3 years

Credentials (certificates, licences, memberships, courses, etc.) A+ Certification; CompTIA Security+ Certification

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsor equivalent experience

Languages English