Full-Time
Deskside Support Technician
Posted on Apr 29
Compugen Inc.
Calgary, AB
Screening questions
Are you currently legally able to work in Canada?; Do you currently reside in proximity to the advertised location?; What is the highest level of study you have completed?; Do you have previous experience in this field of employment?; Are you available for shift or on-call work?; Do you have the above-indicated required certifications?; Are you available for the advertised start date?; Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?; Do you have education in this field of employment?
Long term benefits
Group insurance benefits; Life insurance; Registered retirement savings plan (RRSP); Maternity and parental benefits
Financial benefits Mileage paid
Health benefits
Health care plan; Disability benefits; Dental plan; Vision care benefits; Paramedical services coverage
Workplace information Remote work available
Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized
Computer and Technology Knowledge
MS Windows; Internet; Device drivers; Networking software; Networking hardware; Networking security; Extranet; Intranet; Servers; Security software; MS Office; Desktop applications; Information Technology Infrastructure Library (ITIL)
Work Location Information Relocation costs not covered by employer
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Sitting; Tight deadlines
Work Setting
Telecommunications industry; Help desk; Computer hardware or software retailer/wholesaler
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Provide business systems, network and Internet support to users in response to identified difficulties
Financial benefits Mileage paid
Long term benefits
Group insurance benefits, Life insurance, Registered retirement savings plan (RRSP), Maternity and parental benefits
Health benefits
Health care plan, Disability benefits, Dental plan, Vision care benefits, Paramedical services coverage
Experience 2 years to less than 3 years
Credentials (certificates, licences, memberships, courses, etc.)
A+ Certification; Microsoft Certified Solutions Associate (MCSA); Citrix certified professional (CCP); Microsoft certified solutions associate (MCSA); Network+ Certification
Education Other trades certificate or diploma
Languages English
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