Personal Suitability

Excellent oral communication; Excellent written communication; Analytical

Additional Skills Train and supervise staff

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Supervise other technical support workers in this group; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 3 years to less than 5 years

Education College/CEGEP

Languages English