Screening questions

Are you currently legally able to work in Canada?; Do you currently reside in proximity to the advertised location?; Are you currently a student?; What is your current level of study?; What is your current field of study?; What is the highest level of study you have completed?; Do you have previous experience in this field of employment?; Are you available for shift or on-call work?; Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?

Other benefits

Free parking available; Learning/training paid by employer; Paid time off (volunteering or personal days)

Long term benefits

Group insurance benefits; Life insurance; Long-term care insurance

Financial benefits Bonus; Mileage paid

Health benefits

Health care plan; Dental plan; Vision care benefits

Workplace information Remote work available

Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Organized; Punctuality; Positive attitude; Quick learner

Computer and Technology Knowledge

Word processing software; TCP/IP; MS Windows; Internet; MAC; Device drivers; Networking software; Networking hardware; Networking security; Servers; Security software; Presentation software; Communication software; MS Office; SharePoint; Wireless networks; Desktop applications

Work Conditions and Physical Capabilities Repetitive tasks; Attention to detail; Sitting

Transportation/Travel Information

Own transportation; Own vehicle; Willing to travel; Valid driver's licence

Own Tools/Equipment Internet access; Cellular phone

Work Setting Information technology; Help desk

Specific Skills

Resolve work related problems; Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Financial benefits Bonus, Mileage paid

Long term benefits

Group insurance benefits, Life insurance, Long-term care insurance

Other benefits

Free parking available, Learning/training paid by employer, Paid time off (volunteering or personal days)

Health benefits

Health care plan, Dental plan, Vision care benefits

Experience 7 months to less than 1 year

Credentials (certificates, licences, memberships, courses, etc.)

Microsoft Certified Systems Engineer (MCSE); Microsoft Certified Solutions Associate (MCSA); Microsoft Dynamics Certification; Microsoft SQL Certification; VMware certified professional; WatchGuard Certification; Microsoft certified IT professional (MCITP); Microsoft certified professional (MCP); Microsoft certified solutions associate (MCSA); Microsoft certified technology specialist (MCTS)

Education

Secondary (high) school graduation certificateor equivalent experience

Languages English