Full-Time
User Support Technician
Posted on Jun 03
Top Q Intergrated Solu...
Calgary, AB
Personal Suitability
Effective interpersonal skills; Accurate; Excellent oral communication; Excellent written communication; Client focus; Organized
Computer and Technology Knowledge
MS Windows; Internet; Networking software; Networking hardware; Networking security; Intranet; Security software; Wireless networks; Desktop applications
Ability to Supervise 1 to 2 people
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Attention to detail; Combination of sitting, standing, walking; Tight deadlines
Security and Safety Criminal record check
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties
Experience 1 year to less than 2 years
Education College/CEGEP
Languages English
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