Screening questions

Do you have previous experience in this field of employment?

Personal Suitability

Initiative; Effective interpersonal skills; Excellent oral communication; Client focus; Judgement; Organized

Computer and Technology Knowledge

Word processing software; MS Windows; Linux; Internet; MAC; Networking software; Networking hardware; Intranet; File management software; Presentation software; Communication software; MS Office; Wireless networks; Desktop applications; Multimedia software

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 1 year to less than 2 years

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Languages English