Full-Time
Front Desk Agent
Posted on Jun 15
Country Inn & Suites By Radisson Calgary Airport
Calgary, AB
Screening questions
Are you currently legally able to work in Canada?; Do you have previous experience in this field of employment?; Are you available for shift or on-call work?
Work Location Information Urban area
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods
Work Setting Hotel, motel, resort
Business Equipment and Computer Applications
Word processing software; Spreadsheet; Opera; Multi-line switchboard; Internet
Specific Skills
Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Exchange foreign currency; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments
Experience Experience an asset
Education Secondary (high) school graduation certificate
Languages English
Interview for this position