Screening questions

Are you currently legally able to work in Canada?; Do you currently reside in proximity to the advertised location?; What is the highest level of study you have completed?; Do you have previous experience in this field of employment?; Are you available for the advertised start date?

Long term benefits Group insurance benefits; Life insurance

Health benefits

Health care plan; Dental plan; Vision care benefits

Personal Suitability

Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Reliability; Organized; Punctuality; Adaptability; Collaborative; Analytical; Creativity; Efficiency; Energetic; Goal-oriented; Hardworking; Integrity; Outgoing; Positive attitude; Proactive; Quick learner; Time management

Products or Services (Sales) Call centre

Work Location Information Urban area

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Tight deadlines

Work Samples Writing sample

Security and Safety Bondable; Criminal record check

Workers Supervised Data entry clerks; Customer service clerk

Work Setting

Private sector; Office building; Cleaning service company; Business sector

Area of Specialization Sales; Computer-based training

Additional Skills

Professionalism in customer service; Write daily basic progress reports

Computer Applications Internet

Business Equipment and Computer Applications

Word processing software; MS Excel; MS Windows; MS Word; Database software; Computer assisted records management system; MS Office; MS Outlook; Computerized inventory record keeping and re-ordering system; WordPress

Equipment and Machinery Experience Computerized high speed colour copiers

Specific Skills

Address customers' complaints or concerns; Access and process information; Supervise personnel clerks performing filing, typing and record-keeping duties; Receive credit and employment applications; Receive payments; Operate computerized inventory record keeping and re-ordering systems; Maintain records and statistics; Issue receipts and other forms; Explain the type and cost of services offered; Detect and correct errors in spelling, grammar and syntax; Arrange for billing for services; Arrange for refunds and credits; Answer inquiries and provide information to customers; Perform general office duties; Receive and log complaints; Estimate or quote prices, credit or contract terms, warranties and delivery dates; Provide advice about merchandise; Deliver sales presentations; Conduct sales transactions through Internet-based electronic commerce; Order office supplies and maintain inventory; Transfer handwritten data to Excel or Word documents; Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease

Long term benefits Group insurance benefits, Life insurance

Health benefits

Health care plan, Dental plan, Vision care benefits

Experience 5 years or more

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsor equivalent experience

Languages English