Languages English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Operating Systems and Software Virtualization

Credentials (certificates, licences, memberships, courses, etc.)

A+ Certification; Microsoft certified IT professional (MCITP); Microsoft certified professional (MCP); Network+ Certification

Experience 3 years to less than 5 years

Work Setting

Internet Service Provider (ISP); Help desk; Computer hardware or software retailer/wholesaler

Specific Skills

Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment; Evaluate and install computer hardware, networking software and operating system software; Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks; Provide problem-solving services to network users; Implement data, software and hardware security procedures; Perform routine network start up and close down and maintain control records; Perform data backups and disaster recovery operations; Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up local area networks and connections to the Internet; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Security and Safety Criminal record check; Basic security clearance

Own Tools/Equipment Computer; Internet access; Cellular phone

Transportation/Travel Information

Own transportation; Own vehicle; Valid driver's licence; Travel expenses paid by employer

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Sitting; Combination of sitting, standing, walking; Bending, crouching, kneeling; Tight deadlines

Work Location Information Relocation costs not covered by employer

Computer and Technology Knowledge

Word processing software; Unix; MS Windows; Linux; Internet; MAC; JavaOS; Device drivers; Networking software; Networking hardware; Networking security; Extranet; Intranet; Servers; File management software; Security software; Mail server software; Communication software; Project management software; MS Office; Enterprise Applications Integration (EAI); Desktop applications

Personal Suitability

Team player; Excellent oral communication; Excellent written communication; Client focus; Organized