Languages Bilingual

Education Secondary (high) school graduation certificate

Experience 1 year to less than 2 years

Work Setting

Help desk; Computer hardware or software retailer/wholesaler

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Provide business systems, network and Internet support to users in response to identified difficulties

Security and Safety

Criminal record check; Enhanced reliability security clearance

Transportation/Travel Information

Own transportation; Public transportation is available

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Sitting; Tight deadlines

Work Location Information Relocation costs not covered by employer

Computer and Technology Knowledge

Word processing software; MS Windows; Internet; Networking software; Networking security; Intranet; MS Office; Desktop applications; IBM Lotus; Information Technology Infrastructure Library (ITIL)

Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized