Languages Bilingual

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Credentials (certificates, licences, memberships, courses, etc.)

A+ Certification; Microsoft certified professional (MCP); Network+ Certification

Experience 1 to less than 7 months

Work Setting Help desk

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Security and Safety Criminal record check

Work Conditions and Physical Capabilities Attention to detail; Sitting

Computer and Technology Knowledge

Word processing software; TCP/IP; MS Windows; Internet; Device drivers; Networking software; Intranet; Servers; File management software; Mail server software; MS Office; Wireless networks; Desktop applications