Languages Bilingual

Education College/CEGEP

Experience 1 year to less than 2 years

Work Setting Help desk; Government department and/or agency

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Security and Safety Enhanced reliability security clearance

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Sitting; Tight deadlines

Work Location Information Relocation costs not covered by employer

Computer and Technology Knowledge

Word processing software; MS Windows; Mail server software; MS Office

Personal Suitability

Accurate; Team player; Excellent oral communication; Client focus; Organized