Full-Time
Help Desk Technician
Posted on Dec 08
Excel Hr
Ottawa, ON
Languages Bilingual
Education No degree, certificate or diploma
Experience 1 year to less than 2 years
Work Setting Help desk; Government department and/or agency
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Sitting; Tight deadlines
Work Location Information Relocation costs not covered by employer
Computer and Technology Knowledge
Word processing software; MS Windows; Internet; Mail server software; MS Office
Personal Suitability
Effective interpersonal skills; Accurate; Excellent oral communication; Organized
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