Full-Time
Help Desk Agent, Technical
Posted on Jan 11
Ncf
Ottawa, ON
Languages Bilingual
Education Bachelor's degree or equivalent experience
Experience No experience
Work Setting Internet Service Provider (ISP); Help desk
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Attention to detail; Sitting; Tight deadlines
Computer and Technology Knowledge
Word processing software; Unix; TCP/IP; MS Windows; Linux; Internet; MAC; Networking software; Wireless networks; Desktop applications
Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized
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