Languages Bilingual

Education

No degree, certificate or diploma or equivalent experience

Experience No experience

Work Setting Internet Service Provider (ISP); Help desk

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Sitting; Tight deadlines

Computer and Technology Knowledge

Word processing software; Unix; TCP/IP; MS Windows; Linux; Internet; MAC; Networking software; Wireless networks; Desktop applications

Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized