Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Client focus

Computer and Technology Knowledge

MS Windows; Internet; Networking hardware; Desktop applications

Work Conditions and Physical Capabilities

Fast-paced environment; Attention to detail; Sitting

Transportation/Travel Information Own transportation

Own Tools/Equipment Computer; Internet access

Work Setting

Telecommunications industry; Internet Service Provider (ISP); Help desk

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Experience No experience

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsor equivalent experience

Languages English